TAKEBACK

Your program. Your way.

Turn takeback into your most powerful customer engagement channel. We help you start an intelligent program, optimize one you already run, or supercharge it with agentic, physical AI - plugged into your existing stack.

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TAKEBACK

Your program. Your way.

Turn takeback into your most powerful customer engagement channel. We help you start an intelligent program, optimize one you already run, or supercharge it with agentic, physical AI - plugged into your existing stack.

What it delivers.

What it delivers.

What it delivers.

Start where you are

Two entry points - pick the one that matches where you are today.

Two entry points - pick the one that matches where you are today.

A

Starting from scratch?
Build your program with us.

We scope, build and deploy the portal, the data layer, the rewards mechanic and the back-end based on what you need, then layer in intelligence as you grow.

B

Already have a program?
Plug intelligence into what you already have.

A third-party operator, a logistics partner, or built in-house. The flow is working, but there's more to unlock. We connect to what's live and add the intelligence layer on top.

SOFTWARE MODULES

Your portal is up and running. Now unlock everything it can do. Select modules directly below – split across four categories. Standard modules are ready to deploy immediately. Optimized modules connect deeper into your existing stack, unlocking more value as your program grows.

Your portal is up and running. Now unlock everything it can do. Select modules directly below – split across four categories. Standard modules are ready to deploy immediately. Optimized modules connect deeper into your existing stack, unlocking more value as your program grows.

Pick one, pick all. Your selections build into a program summary at the bottom.

Data

Capture data from the moment your takeback program goes live.

To start

Data reporting

Your data, delivered to your team. Program data sent directly into your team workflows, delivered regularly as a CSV or PDF.

Option B

Live data dashboard

A live view of your Program. Returns volume, customer behavior and logistics performance updated in real time.e

To optimize

Customized live dashboard

Reporting built around your business. A bespoke dashboard built around custom KPIs, your team structure and your reporting cadence.

Option

Conversational data intelligence

Ask your program anything. A chat interface connected to your program data. Ask questions with AI Chat and report generator and get answers instantly.

Incentives & Loyalty

Turn takeback returns into a commercial trigger.

To start

Store credit/coupon

Reward the return, drive the next purchase. An automatic store credit or coupon issued the moment a customer completes a return.

To optimize

Loyalty stack integration

The connection. Return events flow into your loyalty stack. Recognized, rewarded, and tiered automatically.

To optimize

Personalization engine

The intelligence. Returns data, loyalty history and purchase patterns combine to tailor what each customer sees next.

Option

Third-party payment integration

Ask your Program anything. A chat interface connected to your program data. Ask questions with AI Chat and report generator and get answers instantly.

Resale Intelligence

Discover real-time product value at the point of return.

To start

Resale snapshot report

Market value at a glance. A regular report showing resale value estimates for your returned products.

To optimize

Market tracking

Live market intelligence. Real-time tracking of resale prices across marketplaces for your product catalog.

To optimize

Product intelligence

Deep product insights. Condition assessment, demand forecasting, and value prediction at SKU level.

Option

Dynamic pricing integration

Automated value optimization. Real-time pricing that adjusts based on market conditions and inventory levels.

Back-end Operations

Warehouse processing, partner data and logistics connectivity to the systems that run your business.

To start

Data ingestion upload

our back-end, in sync. A CSV or upload that feeds your processing data into the platform. Replenishment and release triggers always up to date. Live in 1 week No integration required.

To optimize

Warehouse processing app

very return, captured and routed. A tablet app for warehouse teams that connects incoming returns processing to the same data layer as your customer-facing portal. Live in 2 weeks Light integration Hardware included.

To optimize

Customized warehouse app

Built for your operation. A fully customized warehouse processing app built to your specific workflows. Supports multi-site processing, deep integration and bespoke grading logic. Live in 6 weeks WMS integration.

Option

Processing partner API

Real-time partner data, no manual handoff. A live API connection between your processing partner and the platform – stock levels, processing status and replenishment triggers always current, automatically. Live in 4 weeks API integration.

We're ready when you are.

We're ready when you are.

Select modules above to build your program.
No matter the entry level every return is recorded, enriched, and stored on our infrastructure TES - Thing Event System

case study

Pact Collective - intelligence infrastructure for the beauty industry's circular economy.

Pentatonic powers the technology platform behind beauty's largest packaging takback programme, serving Sephora, Ulta, Kiehl's and 150+ brands on a single architecture. A sustainability initiative transformed into a vision-AI powered loyalty and footfall engine - capturing commercial intelligence at the point of return and converting it into measurable in-store spend.

150+

Brands on one platform.

1M lbs

Material recovered to date.

85%

Increase in footfall.

No matter the entry level every return is recorded, enriched, and stored on our infrastructure TES - Thing Event System

case study

Pact Collective - intelligence infrastructure for the beauty industry's circular economy.

Pentatonic powers the technology platform behind beauty's largest packaging takback programme, serving Sephora, Ulta, Kiehl's and 150+ brands on a single architecture. A sustainability initiative transformed into a vision-AI powered loyalty and footfall engine - capturing commercial intelligence at the point of return and converting it into measurable in-store spend.

150+

Brands on one platform.

1M lbs

Material recovered to date.

85%

Increase in footfall.

No matter the entry level every return is recorded, enriched, and stored on our infrastructure TES - Thing Event System

casestudy

Pact Collective - intelligence infrastructure for the beauty industry's circular economy.

Pentatonic powers the technology platform behind beauty's largest packaging takback programme, serving Sephora, Ulta, Kiehl's and 150+ brands on a single architecture. A sustainability initiative transformed into a vision-AI powered loyalty and footfall engine - capturing commercial intelligence at the point of return and converting it into measurable in-store spend.

150+ brands on one platform.

1M lbs material recovered to date.

85% increase in footfall.