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Buy-Back Program

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Buy-Back Overview

Sample chart
Resale
In Store 35%
Mail Back 5%
Repaired
In Store 14%
Mail Back 6%
Recycled
In Store 22%
Mail Back 15%
Discarded
In Store 0%
Mail Back 3%
Resale
40%
12.4%
Repaired
20%
3.6%
Recycled
37%
14.8%
Discarded
3%
1.2%

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More from every sale

Our automated end-to-end buy-back solutions are unique in their breadth, flexibility and capability. We will guide you through every step of the process, allowing you to unlock revenue from your products, increase customer spend, drive footfall and build brand loyalty.

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Get customers back into your stores

Our buy-back initiatives attract 90% of customers within a 25-mile radius to drop items off in-store, driving further spend and brand loyalty. Integrated incentives with Reverse Vending Machines and mail-back options ensure comprehensive engagement and straightforward execution.

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Logistics done right (even if they are in reverse)

Our flexible Reverse-Logistics networks move used products from in-store and mail-back returns into our system where all items are automatically tracked. Our platform is designed to integrate seamlessly with your logistics partners at any stage, allowing us to ensure you are fully supported wherever needed.

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Maximum efficiency from AI-powered sorting

Pentatonic’s unique Vision AI, ensures optimal separation of items for resale, refill or repair, with the remainder being sent to specialist recycling partners. It can be tailored to your datasets and used with your warehousing and sortation partners

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3 ways to unlock every cent of value

Resale

Drive swift revenue generation through the resale of products with your existing partners and channels.

Repair & Refill

Approach waste-free efficiency with seamless integration of Repair and Refill streams through our delivery specialists, or integrated within your partners.

Recycle & Recover

Our carefully selected recycling facilities are optimised to recover the maximum possible materials, avoiding the use of ineffectual municipal recycling.

Reintegrate recovered materials into your supply chain.

Resell to generate circular revenue.

Remanufacture into replacement stock or new products.

With you every step

Our team of experts and partners is always on hand to help you overcome any barriers that arise, from product design to supply chain and operations. Put simply, if you have a product to sell then we can help you unlock revenue and manage materials across their lifecycle.

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Let’s not forget about ROI

Aside from any other benefits, our buy-back initiatives deliver outstanding ROI across multiple key indicators.

  • Driving footfall, brand loyalty and incremental spend in-store
  • Revenue returns from raw materials and resales
  • Clearly defined and measurable sustainability metrics, including effective waste management
  • Key customer data that feeds directly into marketing and product insights
  • Enhancing customer engagement over a new and deeply motivating touchpoint
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Buy-back is just the start

Recovering materials immediately unlocks revenue and cost savings. But the opportunities from circular commerce go far beyond, shaping the design of products and packaging, improving supply chains and changing the materials we use.

By understanding how customers use products across their whole lifecycle and systematically recovering materials, we can be more creative in their design and manufacture. Allowing us to improve the customer experience and opening opportunities for innovation that have, until now, been out of reach.

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